How we handle information shared through our website.

1. Introduction

This Privacy Policy applies to website visitors, prospective clients, job candidates, and anyone who submits information through OrvexHealth website forms. By using this website or submitting information through our forms, you acknowledge the practices described in this policy.

2. Information We Collect

When you interact with our website or submit information through our forms, we may collect the following types of information:

• Name
• Email address
• Phone number
• SMS consent status and communication preferences
• Newsletter or resource update subscription status
• Practice or organization name
• Service interest or inquiry details
• Messages submitted through contact or inquiry forms
• Careers and application information, including resume or portfolio links and LinkedIn or professional profile links
• SMS interaction data, such as opt-in or opt-out status, where applicable
• Website usage information, such as browser type, device information, pages viewed, referring pages, and analytics data where analytics tools are in use

3. How We Use Information

OrvexHealth uses the information collected for the following purposes:

• Respond to inquiries and requests submitted through website forms
• Schedule consultations and follow up with prospective clients
• Send newsletter and resource update emails to subscribers who submit their email through our resources page
• Send service-related SMS communications where you have provided consent
• Send marketing and promotional SMS messages to individuals who have expressly opted in, including information about OrvexHealth services, special offers, and new service announcements.
• Confirm or coordinate consultations, appointments, or meetings via SMS where applicable
• Evaluate service fit and communicate about relevant service offerings
• Communicate with candidates who submit careers inquiries or applications, including via SMS where consent has been provided
• Provide operational updates related to your inquiry or service request
• Improve the website experience and understand how visitors use our site
• Maintain business records and internal documentation
• Support security, fraud prevention, and safe use of our website

4. SMS Communications

OrvexHealth provides SMS communications for customer care, informational updates, and marketing purposes to individuals who have provided the appropriate consent.

Customer care and informational messages may include appointment reminders, consultation confirmations, scheduling updates, billing notifications, account notifications, customer support, service-related communications, and responses to inquiries.

Marketing and promotional messages may include information about OrvexHealth services, special offers, new service announcements, and healthcare practice management solutions.

Consent for customer care and informational SMS messages is collected separately from consent for marketing and promotional SMS messages.

Marketing SMS messages are sent only to individuals who have provided the required consent.

Consent to receive marketing messages is not a condition of purchasing or using our services.

Message frequency may vary. Message and data rates may apply.

Recipients may opt out of SMS messages by replying STOP. For assistance, reply HELP or contact info@orvexhealth.com.

For additional information, please review our SMS Terms & Conditions.

5. How We Share Information

OrvexHealth does not sell personal information.

Mobile phone numbers, SMS opt-in information, and messaging consent data will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes.

Information submitted through our website may be shared with internal team members responsible for responding to inquiries or evaluating candidates. We may also share information with service providers who support our operations: our website hosting provider, our email delivery provider, and Supabase, which stores the information submitted through our website forms. These providers are used to support our operations and are not authorized to use your information for their own independent purposes. We use Google Analytics to understand how our website is used, as described in Section 9; no contact details are sent to it.

We may also disclose information as required by applicable law, regulation, or legal process.

6. Healthcare and PHI Notice

OrvexHealth website forms are not intended to receive protected health information (PHI) as defined under HIPAA or other applicable laws.

Visitors and clients should not submit patient records, clinical documentation, insurance details, claim-level information, medical histories, Social Security numbers, or other PHI through general website contact or inquiry forms.

If PHI or other sensitive healthcare information is required as part of client services, it should only be exchanged through approved secure channels and under appropriate written agreements, including a Business Associate Agreement where required.

7. Data Security

OrvexHealth uses reasonable administrative, technical, and organizational safeguards designed to protect the information submitted through our website and forms from unauthorized access, disclosure, or misuse. No method of internet transmission or electronic storage is perfectly secure, and we cannot guarantee absolute security of information transmitted to or from our website.

8. Data Retention

We retain information submitted through our website as needed for business, legal, operational, and communication purposes. The length of retention depends on the nature of the information and the purpose for which it was collected. Information no longer needed for these purposes is disposed of in a reasonable manner.

9. Cookies and Analytics

Our website may use cookies and similar tracking technologies to support website functionality and to understand how visitors interact with our site. If analytics tools are in use, they may collect non-identifying information such as page views, session duration, and general traffic patterns. Most browsers allow you to control or disable cookies through browser settings. Disabling cookies may affect certain website functionality.

We use Google Analytics to understand how visitors use our website, such as which pages are viewed, how long visits last, and general traffic patterns. Google Analytics uses cookies to do this. Our website denies Google permission to use this data for ad personalization or to send user-provided data to Google. Google's handling of this data is described in the Google Privacy Policy.

We do not send names, email addresses, phone numbers, or any other contact details you enter in our forms to any advertising or analytics platform, and we do not share protected health information through these tools.

SMS Information Protection

The advertising and analytics practices described above exclude mobile phone numbers collected for SMS messaging, SMS opt-in information, and messaging consent records. This information will not be sold or shared with advertising platforms, third parties, or affiliates for their own marketing, promotional, or advertising audience matching purposes.

10. Third-Party Links

Our website may contain links to external websites and third-party services. These external websites are governed by their own privacy policies and practices. OrvexHealth is not responsible for the content, privacy practices, or security of third-party websites linked from our site. We encourage you to review the privacy policies of any external sites you visit.

11. Candidate Information

Information submitted through our careers forms, including application details, resume links, LinkedIn profiles, and related communications, is used for recruiting and hiring evaluation purposes. Candidate information is reviewed by our internal team and is not shared with third parties except as needed to support recruiting operations or as required by law.

12. Children's Privacy

This website is not intended for use by children under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to remove that information promptly.

13. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. When we make material changes, we will update the “Last updated” date at the bottom of this page. We encourage you to review this policy periodically.

14. Contact

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us at info@orvexhealth.com.